全职 Intern, Customer Service 工作, 薪水, DHL Global Forwarding Pulau Pinang 公司招聘中

Intern, Customer Service

Undisclosed

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职位描述

岗位职责

Job Description:

Perform day to day arrangement and handle customer request.
Accepts and processes orders for handover to Operations.
Stays informed on shipment and exception status for allocated customers.
Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions.
Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
Takes and handles customer inquiries, e.g., Track and Trace.
Takes customer requests regarding Go Green topics and informs Regional GoGreen Head.
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates.

Requirements:

Currently pursuing a Bachelor's Degree in Logistics / Supply Chain Management or any related field.
Knowledge of logistics, transport, shipping operations or freight forwarding is an added advantage.
Good communication and interpersonal skills.
Proficient in Microsoft Office applications, particularly Excel.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.

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