Full Time Technical Support Representative (Mandarin Speaker) Jobs, in Lancesoft Malaysia Kuala Lumpur - Ricebowl

Job Title: Technical Support Representative

Location- KL, Malaysia

Key Responsibilities

* Document technical procedures, troubleshooting steps, and case resolutions in the support system.

* Perform root cause analysis and escalate software bugs or product improvement requests to engineering teams.

* Participate in labs, simulations, and product beta testing initiatives to support product improvements.

* Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.

* Collaborate with product development and engineering teams for complex technical troubleshooting.

Requirements

* Bachelor’s degree in computer science, Information Technology, or related field.

- Mandarin is Mandatory

* Basic knowledge of Service Desk and troubleshooting.

* Strong analytical and problem-solving skills

* Good communication skills and ability to support customers effectively.

* Experience with enterprise support environments is an advantage.

Preferred Skills

* Familiarity with remote troubleshooting tools and ticketing systems.