全职 Reservations Manager 工作, 薪水, InterContinental Federal Territory 公司招聘中 - Ricebowl

Financial returns

• Monitor the daily operations of reservations team.
• Manage rooms inventory including allocation and reservations to areas of maximum yield and blackout dates.
• Work with Marcom team to develop and conduct rooms-based marketing activities.
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.
• Monitor Front Office tracking of guest history data.
• Manage free-sale inventory & promptly send out close-out dates.
• Works with superior in the preparation and management of the Department’s budget.
• Participate in preparation of strategic plans for hotel.
• Load and maintain rates in IHG reservation system.
• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
• Manage Hotel, third party and GDS close out/opening-up dates, if applicable.
• Complete end of month report.
• Ensure all groups are contracted.
• Conduct market research and analysis
• Monitor and evaluate economic, political and social issues/changes.
• Report on competitor activity.
• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes.
• Understanding and ensuring the team is motivated and equipped with the hardware and trainings needed to perform their tasks.
• Works with superior on manpower planning and management needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Ensure accuracy of guest history and client profiles in database.
• Ensure accuracy on market segment codes.
• Perform other duties as assigned..

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent

• Minimum of 3 years related experience of two years reservations/front office experience including management experience
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).
• Other languages preferred.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.