全职 Advisor, Program Management 工作, 薪水, APL Logistics SCS Hong Kong Limited Hong Kong 公司招聘中 - Ricebowl

The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. Also, The role will own the strategic operational roadmap for his customer(s), prioritizing and balancing the opportunities for greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies.

Responsibilities
Program Management

Lead the governance and delivery of customer programs within the accounts that are assigned

Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives

Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved

Collaborate with internal and external partners that are involved in the delivery of defined customer programs

Identify and rectify recurring internal process failures/ redundancies/ problems

Remove barriers to program execution

Customer Experience

Articulate the gaps in performance between customer requirements and our service level internally and externally

Define program improvements by analyzing data and trends

Drive the implementation of solutions

Serve as first point of contact with customers

Translate customer requirements into operational procedures, so as to enhance the overall customer experience

Continuous Improvement

Review existing operations and implement innovation processes to generate new ideas

Ensure the required continuous improvement outcomes are delivered

Participate in best practice sharing

Evaluate client-facing work scope and activities to assure maximum value and resource efficiency

Requirements

Bachelor's Degree or Equivalent Level

Minimum 5 years of relevant international transportation/logistics experience; international order management preferred

Minimum 5 years of experience involving direct customer interaction/ownership

Frequently travel to Indonesia is required