Job Responsibilities
- Provide first-level technical support to hospital staff for hardware, software, printers, and network-related issues.
- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT equipment.
- Monitor and maintain the hospital's IT infrastructure, including servers, network devices, internet connectivity, and Wi-Fi.
- Support and maintain the Hospital Information System (HIS), Electronic Medical Records (EMR), and other healthcare applications to ensure smooth daily operations.
- Create, manage, and maintain user accounts, email accounts, and system access permissions.
- Perform regular system maintenance, software updates, antivirus updates, and data backups.
- Ensure the security, confidentiality, and integrity of hospital information systems and patient data in compliance with hospital policies.
- Troubleshoot and resolve hardware, software, network, and system issues within the agreed service response time.
- Coordinate with external vendors for IT equipment maintenance, software support, and system implementation.
- Maintain accurate records of IT assets, software licenses, warranties, and technical documentation.
- Configure and maintain CCTV systems, biometric attendance systems, IP phones, and other supporting technologies where applicable.
- Provide technical support for meetings, training sessions, and hospital events.
- Monitor system performance and recommend improvements to enhance operational efficiency.
- Assist in IT infrastructure projects, system upgrades, and technology implementation.
- Prepare IT reports, user guides, and Standard Operating Procedures (SOPs).
- Ensure compliance with the hospital's IT policies, cybersecurity standards, and relevant regulatory requirements.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person