- Hong Kong Hong Kong
全职 L2 Application Support 工作, 薪水, Cognizant Technology Solutions Hong Kong Limited Hong Kong 公司招聘中 - Ricebowl
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工作地点
职位描述
岗位职责
Responsibilities
Investigate and resolve application incidents and service requests within SLA timelines
Analyze system issues using SQL to identify root causes and data inconsistencies
Collaborate with cross-functional stakeholders to communicate issue status and resolution progress
Escalate complex issues to Level 3 or development teams when necessary
Monitor application performance and proactively identify potential risks
Document troubleshooting steps, known issues, and resolutions for knowledge sharing
Support deployment and post-release activities as required
Utilize Python (if applicable) for automation and scripting to improve efficiency
Qualifications and Skills
4–6 years of experience in application support or a related role
Strong SQL skills for data analysis and troubleshooting
Basic knowledge of Python is an added advantage
Excellent communication skills to interact with technical and non-technical stakeholders
Strong organizational and prioritization skills
Professional and presentable in stakeholder interactions
Strong analytical and problem-solving capabilities
Full-time
Investigate and resolve application incidents and service requests within SLA timelines
Analyze system issues using SQL to identify root causes and data inconsistencies
Collaborate with cross-functional stakeholders to communicate issue status and resolution progress
Escalate complex issues to Level 3 or development teams when necessary
Monitor application performance and proactively identify potential risks
Document troubleshooting steps, known issues, and resolutions for knowledge sharing
Support deployment and post-release activities as required
Utilize Python (if applicable) for automation and scripting to improve efficiency
Qualifications and Skills
4–6 years of experience in application support or a related role
Strong SQL skills for data analysis and troubleshooting
Basic knowledge of Python is an added advantage
Excellent communication skills to interact with technical and non-technical stakeholders
Strong organizational and prioritization skills
Professional and presentable in stakeholder interactions
Strong analytical and problem-solving capabilities
Full-time
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