全职 Customer Service Executive 工作, 薪水 up to MYR 3,000, Joyre (Malaysia) Federal Territory 公司招聘中 - Ricebowl

Joyre TCMedi Spa, an established brand in Singapore expanding into Malaysia and other parts of the world providing health and wellness services, is seeking a Customer Service Representative (CSR)based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our SG based team with customer service assistance, ensuring a smooth and professional process for customers at the outlet.

As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail-oriented, organized, and eager to grow within an international customer service environment.

Key Responsibilities

• Review and process transaction submission, ensuring all required information is complete and accurate.
• Communicate with customers via email or other digital platforms to gather for appointment booking when necessary.
• Collaborate closely with U.S.-based team members to ensure timely and consistent entry records.
• Identify recurring issues or trends in product services and escalate findings to the appropriate department.
• Maintain accurate records of customer interactions and transactions.
• Participate in ongoing training and contribute to improving processes.
• Assist with additional customer service or administrative tasks as assigned as training progresses.

Qualifications

• Strong written and verbal communication skills in English.
• Previous experience in customer service, and administrative support preferred.
• Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). As well as developing proficiency in our company’s proprietary applications.
• High attention to detail and ability to follow established procedures.
• Strong organizational and problem-solving skills.
• Reliable internet connection and ability to work with a SG-based team.
• Positive attitude, self-motivated, and eager to learn new systems and processes.
• Proactive in looking for tasks to do, not simply relying on assigned work.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person