- Kuala Lumpur Malaysia
全职 IT Engineer 工作, 薪水, PT. Guna Coalindo 公司招聘中 - Ricebowl
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职位描述
岗位职责
DESKRIPSI PEKERJAAN
End-User Support & Communication Provide first and second-line desk side support for hardware, software, and network-related issues. Maintain effective communication with office users, and IT teams to ensure service alignment. Escalate complex issues to relevant IT teams following defined procedures. Incident & Request Management Log, track, and resolve IT incidents & service requests within agreed SLAs. Assist in major incident coordination when required. Hardware & Software Management Deploy, configure, and maintain IT devices (laptops, desktops, printers, peripherals). Assist in OS managing, software installations, and patch management. Maintain accurate IT asset inventory (hardware & software) and track life cycle. Vendor & Third-Party Coordination Work with vendors, outsourcers, and contractors to deliver IT services (helpdesk, store projects, etc.). Ensure vendor performance meets agreed service levels. Office IT Support Support store IT setups, POS systems, and network equipment (if applicable). Compliance & Documentation Follow ITSM processes (ITIL-based Incident, Request, Problem Management). Maintain knowledge base articles for common issues and resolutions. Other Duties. Assist in IT projects (e.g. Windows upgrades, hardware refresh). Perform other IT support duties as assigned.
REQUIREMENT
1-2 years of proven track record in IT support, preferably in retail operations in the luxury industry. Excellent communication and interpersonal ability in both written and spoken English, Mandarin is a plus. Customer-centric and aims to deliver exceeding expectations. Technical Skills: Basic knowledge of ServiceNow Fundamental understanding of networking Basic proficiency in Microsoft Intune and Microsoft 365 Strong analytical and problem-solving skills, self-driven and proactive. Able to work independently and multitask with minimum supervision. Able to work under pressure and meet tight schedules. ITILv4 certification is an added advantage.
DETAIL LOWONGAN
End-User Support & Communication Provide first and second-line desk side support for hardware, software, and network-related issues. Maintain effective communication with office users, and IT teams to ensure service alignment. Escalate complex issues to relevant IT teams following defined procedures. Incident & Request Management Log, track, and resolve IT incidents & service requests within agreed SLAs. Assist in major incident coordination when required. Hardware & Software Management Deploy, configure, and maintain IT devices (laptops, desktops, printers, peripherals). Assist in OS managing, software installations, and patch management. Maintain accurate IT asset inventory (hardware & software) and track life cycle. Vendor & Third-Party Coordination Work with vendors, outsourcers, and contractors to deliver IT services (helpdesk, store projects, etc.). Ensure vendor performance meets agreed service levels. Office IT Support Support store IT setups, POS systems, and network equipment (if applicable). Compliance & Documentation Follow ITSM processes (ITIL-based Incident, Request, Problem Management). Maintain knowledge base articles for common issues and resolutions. Other Duties. Assist in IT projects (e.g. Windows upgrades, hardware refresh). Perform other IT support duties as assigned.
REQUIREMENT
1-2 years of proven track record in IT support, preferably in retail operations in the luxury industry. Excellent communication and interpersonal ability in both written and spoken English, Mandarin is a plus. Customer-centric and aims to deliver exceeding expectations. Technical Skills: Basic knowledge of ServiceNow Fundamental understanding of networking Basic proficiency in Microsoft Intune and Microsoft 365 Strong analytical and problem-solving skills, self-driven and proactive. Able to work independently and multitask with minimum supervision. Able to work under pressure and meet tight schedules. ITILv4 certification is an added advantage.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
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