全职 E-Commerce Manager 工作, 薪水 up to MYR 4,000, RedRadar International Federal Territory 公司招聘中 - Ricebowl

About Us

RedRadar International is a recruitment agency based in Kota Damansara, Petaling Jaya. Since 2012, we have helped thousands of professionals secure rewarding career opportunities with reputable employers across Malaysia.

We specialize in connecting talented individuals with organizations that value innovation, performance, and career growth. Our team supports candidates throughout the hiring process, from application to successful placement.

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Job Details

Position: E-Commerce Manager
Salary: RM3,500 – RM4,000
Working Days: Monday – Friday, Saturday or Sunday (Half Day)
Working Hours: 9:00 AM – 6:00 PM, 9:00 AM – 1:00 PM (Half Day)
Location: Wisma Andalusia, No. 21, Jalan 1/76, Desa Pandan, 55100 Kuala Lumpur

Job Description

RedRadar International is hiring on behalf of our client for an experienced and results-driven E-Commerce Manager.

This role is responsible for leading the company's e-commerce operations, driving online sales growth, managing digital marketing campaigns, optimizing marketplace performance, and ensuring an exceptional customer experience across all online platforms.

The ideal candidate is analytical, commercially driven, and experienced in managing e-commerce platforms, digital advertising, online sales campaigns, inventory planning, and performance reporting.

Key Responsibilities

1) E-Commerce Strategy & Business Growth

• Develop and implement e-commerce strategies aligned with the company's business objectives.
• Identify opportunities to increase online sales through market analysis and consumer trends.
• Prepare action plans to improve website traffic, conversion rates, and overall sales performance.
• Recommend new initiatives to strengthen the company's digital presence and market competitiveness.

2. Marketplace & Website Management

• Manage the daily operations of social media, and the company's website.
• Ensure product listings, pricing, promotions, and inventory are updated accurately.
• Optimize user experience (UX) and overall marketplace performance.
• Monitor platform performance and recommend continuous improvements.

3. Digital Advertising & Performance Marketing

• Plan, execute, and optimize advertising campaigns
• Monitor advertising KPIs including ROAS, CTR, CPC, conversion rates, and campaign effectiveness.
• Manage the digital marketing budget to maximize return on investment (ROI).
• Continuously improve campaign performance through testing and optimization.

4. Sales Campaign Management

• Plan and execute promotional campaigns including Payday Sales, Flash Sales, Double Date Campaigns (11.11, 12.12), Year-End Sales, and seasonal promotions.
• Coordinate promotional activities, vouchers, product bundles, and marketing initiatives.
• Collaborate with internal teams to ensure campaigns are executed successfully.
• Evaluate campaign performance and recommend future improvements.

5. Inventory & Stock Planning

• Monitor inventory levels to ensure sufficient stock availability.
• Analyze fast-moving and slow-moving products to support inventory planning.
• Coordinate closely with the Production team to prevent stock shortages.
• Ensure inventory supports both daily operations and promotional campaigns.

6. Customer Experience & Service Management

• Monitor customer inquiries and ensure issues are resolved promptly and professionally.
• Oversee customer service performance and satisfaction levels.
• Resolve escalated customer issues to maintain a positive customer experience.
• Implement initiatives to improve customer satisfaction and retention.

7. Market Research & Competitive Analysis

• Monitor market trends, customer demands, and competitor activities.
• Analyze competitor pricing, promotions, products, and marketing strategies.
• Identify business opportunities and recommend strategies to strengthen market positioning.
• Stay updated with industry developments and e-commerce best practices.

8. Brand Reputation Management

• Monitor customer ratings, reviews, and feedback across all online platforms.
• Identify recurring issues and recommend corrective actions.
• Ensure the company's online reputation and brand image are consistently maintained.
• Support initiatives that improve customer trust and brand loyalty.

9. Reporting & Business Analytics

• Prepare regular reports on sales performance, advertising results, marketplace performance, and inventory.
• Analyze business data to identify trends, opportunities, and operational improvements.
• Present insights and strategic recommendations to management.
• Track KPIs and support data-driven decision-making.

Requirements

1) Minimum Diploma or Degree in Business Administration, Marketing, E-Commerce, Digital Marketing, or a related field.
2) Experience managing e-commerce platforms such as Shopee, TikTok Shop, Facebook Shop, or company websites.
3) Knowledge of digital advertising, marketplace management, and online sales strategies.
4) Familiar with performance marketing metrics such as ROAS, CTR, CPC, conversion rate, and ROI.
5) Good communication, leadership, and project management abilities.
6) Able to manage multiple campaigns and priorities simultaneously.

Benefits

1) Opportunity to lead and grow the company's e-commerce business
2) Exposure to digital marketing, marketplace management, and business strategy
3) Career advancement and professional development opportunities

Why Join Through RedRadar?

At RedRadar International, we do more than match candidates with job opportunities—we connect ambitious professionals with employers who value talent, innovation, and long-term career development.

From resume screening to interview preparation and onboarding support, our team is committed to helping you secure the right opportunity and advance your career with confidence.

#RedRadarJobs

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Experience:

• E-commerce: 1 year (Preferred)

Work Location: In person