- Supervise and monitor daily operations of multiple restaurant branches to ensure smooth and efficient service.
- Lead, coach, and support Restaurant Managers and their teams to achieve operational excellence.
- Conduct regular outlet visits, audits, and performance reviews to ensure compliance with company policies and SOPs.
- Analyze sales reports, labour costs, food cost, and other KPIs to improve branch performance.
- Plan and implement strategies to increase sales, enhance customer experience, and improve store profitability.
- Ensure consistent food quality, hygiene, and safety standards across all outlets.
- Assist in recruitment, training, and development of restaurant staff and management teams.
- Handle customer feedback, complaints, and service recovery when required.
- Oversee inventory management, stock ordering, and waste control.
- Coordinate marketing activities, promotions, and new product launches within the area.
- Support new store openings, renovations, and operational improvements.
- Ensure compliance with local regulations, licensing, and health & safety requirements.
Job Requirements:
- Diploma or Degree in Hospitality, Business Administration, or related field.
- Minimum 3–5 years of experience in restaurant or F&B operations, with at least 2 years in a supervisory or multi-outlet management role.
- Strong leadership, communication, and people management skills.
- Good understanding of restaurant operations, cost control, and P&L management.
- Ability to analyze performance data and develop improvement strategies.
- Strong problem-solving skills and ability to work under pressure.
- Excellent customer service orientation with a focus on delivering quality.
- Willing to travel frequently between outlets.
- Able to work on shifts, weekends, and public holidays when required.
- Possess own transport (added advantage).
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Work Location: In person