jobs in SPX Express

全职 Partnership - Projects - Service Point, SPX Express 工作, 薪水, SPX Express Federal Territory 公司招聘中 - Ricebowl

Partnership - Projects - Service Point, SPX Express

SPX Express

Undisclosed

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Job Description

  • Strategic Planning for growth of self collect network
  • Contribute to self collection point network planning and cost optimisation
  • Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage
  • Build infrastructure to support on-ground sales team in providing relevant information on hotspots
  • Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on
  • Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
  • Locker Projects

Performance Monitoring & Reporting

  • Monitor key locker performance metrics including utilisation rate, SLA, and CPO
  • Build and maintain weekly and monthly performance dashboards
  • Provide regular performance insights and recommendations to management

Optimisation & Continuous Improvement

  • Analyse performance by location type, geography, and deployment cohort
  • Identify root causes of underperformance and propose optimisation initiatives
  • Work with operations and maintenance teams to improve locker uptime and efficiency
  • Pitching & Onboarding
  • Identify and pitch the SPX Self Collection and locker programme to potential leads and retail chains
  • Present value propositions to decision-makers, propose rollout plans and manage end-to-end onboarding for operational readiness
  • Negotiate, draft, and manage contracts in compliance with policies and regulations
  • Relationship Management & Performance Monitoring
  • Manage key accounts to build strong, long-term partnerships
  • Ensure partners meet or exceed SLAs and KPIs
  • Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits
  • Negotiate rates and identify opportunities for cost savings
  • Communication & Collaboration
  • Work with cross-functional teams to align operations with business goals.
  • Maintain professional and effective communication with internal and external stakeholders.

Requirements

  • Bachelor’s degree in the related field.
  • For partnerships role, 2+ years experience in external relationship management
  • Strong pitching, negotiation, and relationship management skills.
  • Good communication skills in both written and verbal
  • Proficient in MS Office; CRM experience is a plus.

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