- Islandwide (Singapore) Singapore

工作地点
职位描述
岗位职责
Job Description:
Manage and upkeep the Enterprise and Regional LAN and WAN network infrastructure, including Firewalls, Routers, Switches, Access Points, Identity Service Engine, and other campus network enabling technology and appliances.
Manage and upkeep the regional datacenter, ecommerce production, UAT/DR and SIT network, including Firewalls, Routers, Switches, Load balancers and VMware DC appliances.
Activities can include device management lifecycle, inventory documentation, budgeting, capacity and performance planning and other compliance and security fulfillment.
Able to translate user or business requirement into technology solution. Execute changes according to standard solution templates and established change control. Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
Participate in network service recovery to reduce system downtime and impact to internal users and external customer. Possess analytical and problem-solving abilities and able to work independently but knowing when to escalate. Participate in on-call duty and provide 24/7 support across regional footprint.
Should have strong knowledge of ITIL framework and IT service management concepts.
Experience in Incident Management and Change Request queue and SLA management.
Job Requirements
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