全职 Executive, Payment - Services Centre 工作, 薪水, Maybank 公司招聘中 - Ricebowl

The team is looking for a team player to manage and process domestic and cross-border payment transactions, including SWIFT, MEPS+, GIRO, fund transfers, and cheque services. This roles ensure accuracy, regulatory compliance, and timely execution within SLAs. Support customers and business units, resolve payment issues, drive operational improvements, and identify automation, digitalization, and AI enhancement opportunities.

• Tertiary education in Banking & Finance, Business, Accountancy, Information Systems, or related disciplines.

• Preferably with experience in banking operations, payment processing, remittance, or back-office operations.
• Knowledge of domestic and cross border payment processes (e.g. SWIFT, MEPS+, GIRO, cheque clearing) will be an advantage.
• Sound understanding of operational risk, controls, and regulatory compliance.
• Strong analytical, problem-solving, and communication skills.
• Good time management skills and ability to work effectively in a fast-paced environment.
• Self-motivated team player with a strong service mindset.

• Keen interest in leveraging technology, automation, coding, data analytics, or AI to improve operational efficiency and customer experience.
• Process and verify domestic and cross-border payment transactions, including Telegraphic Transfers (SWIFT), MEPS+, GIRO, Fund Transfers, and cheque-related transactions.

• Ensure transactions are processed accurately and within stipulated Service Level Agreements (SLAs) and regulatory requirements.
• Adhere to operational risk controls, compliance requirements, and internal policies.
• Support branches, business units, and customers on payment and remittance-related services.
• Investigate and resolve payment exceptions and operational issues on a timely basis.
• Participate in projects and initiatives to enhance customer experience, operational efficiency, and service quality.
• Identify opportunities to streamline processes through automation, digitalization, AI, or other technology solutions.