全职 Customer Service Manager 工作, 薪水 up to SGD 4,150, Eco Freeze Logistics 公司招聘中 - Ricebowl

1. Customer Service Team Management

Lead the team of customer service representatives

Assign tasks and manage schedules

Monitor team performance

Train new employees

Set team goals (KPIs)

2. Customer Relationship Management

Handle major customer complaints

Resolve complex issues

Improve customer satisfaction

Establish customer service standards

3. Customer Service Process Development

Optimize customer service workflows

Develop Standard Operating Procedures (SOPs)

Analyze customer feedback

Propose improvement plans

4. Data Analysis and Reporting

Review customer service data

Prepare monthly reports

Analyze:

Customer Satisfaction (CSAT)

Response time

Complaint volume

Service quality

Pay: $4,150.00 - $8,410.41 per month

Benefits:

• Additional leave
• Dental insurance
• Food allowance
• Food provided
• Free parking
• Health insurance
• Parental leave
• Professional development
• Vision insurance

Work Location: In person