全职 Customer Service Assistant 工作, 薪水 up to MYR 2,000, KOMARK Johor 公司招聘中 - Ricebowl

Roles & Responsibilities

• Coordinate with Customers, Production, and Sales teams regarding order deliveries, customer enquiries, complaints, and service-related matters.
• Prepare and issue Job Sheets while ensuring the correct Label Approval Folder is retrieved.
• Process and administer Debit Notes and Credit Notes.
• Prepare and manage Customs declarations, transportation, and shipment documentation.
• Prepare Delivery Orders (DO) and Invoices accurately and in a timely manner.
• Maintain and control the distribution of Customer Specification Change Notices.
• Raise Purchase Requisitions for machinery, equipment, and retail-related items, where applicable.
• Arrange and coordinate transportation and delivery schedules.
• Maintain, update, and organize Label Approval Folders and related documentation.
• Update and provide customers with the latest Statement of Account upon request.
• Process and release Job Orders in accordance with operational requirements.
• Provide general administrative and operational support to the department.
• Respond promptly and professionally to customer enquiries.
• Perform any other duties and responsibilities assigned by the immediate superior.

Other Responsibilities

• Ensure compliance with the Company's Quality Management Systems, including ISO 9001, ISO 13485, FSSC 22000, and other applicable regulatory or quality requirements.
• Carry out additional duties and responsibilities as assigned by the Head of Department (HOD) or Management from time to time.

Core Competencies / Skills Required

• Proficient in Microsoft Office applications and other related computer systems.
• Knowledge of Customs procedures, transportation, and shipping documentation.
• Strong communication, coordination, and interpersonal skills.
• Able to work independently, manage multiple tasks, and meet deadlines effectively.
• Good organizational skills with strong attention to detail.

Job Requirements

• Diploma or higher qualification in Business Administration, Supply Chain, Logistics, or a related field.
• Minimum one (1) year of relevant working experience. Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.
• Able to work in a fast-paced environment and handle multiple priorities efficiently.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person