Position : Account Management Executive
Salary Range : RM 3,000 - RM 3,500
Location : Millerz Square, Old Klang Road
Working Hours : Monday - Friday (9am - 6pm)
Job Summary
We are seeking a detail-oriented and client-focused Account Management Executive to manage client relationships, campaign performance, and lead verification activities. This role acts as a key liaison between clients and internal teams, ensuring smooth execution of campaigns, accurate reporting, and strong account retention.
Job Responsibilities
- Serve as the main point of contact for assigned clients (including Tier 1 and corporate accounts), ensuring timely communication on campaign updates and performance
- Monitor, analyse, and prepare weekly and monthly campaign performance reports for clients and management
- Manage client renewals, contract discussions, and account retention activities to support business growth
- Verify marketing-generated leads through cold and warm calling to ensure data accuracy before distribution
- Support client onboarding, enquiries, and coordination with internal teams, including overseas clients
- Maintain accurate records of client communications, campaign status, and operational data in internal systems
- Ensure reporting and documentation are consistently updated and aligned with business standards
- Work closely with internal teams to resolve client issues and improve overall service delivery
Job Requirements
- Diploma or Degree in Business, Marketing, Communications, or related field
- Strong command of Mandarin and Cantonese (mandatory), with good proficiency in English
- Strong communication and interpersonal skills for effective client and stakeholder management
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Detail-oriented with strong organizational and data management skills
- Ability to manage multiple accounts in a fast-paced, client-facing environment
- Experience in real estate, listing portals, or account management is an advantage
- Familiarity with Salesforce, Tableau, or project management tools is a plus
- Strong sense of responsibility, problem-solving mindset, and customer focus
- Able to join immediately or within short notice period (preferred)
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,500.00 - RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Tableau: 1 year (Preferred)
Language:
Work Location: In person