Shapee Trading & Distribution (M) Hiring! Full Time E-Commerce Assistant in Johor, Earn up to MYR 2,500 - Ricebowl

Location: Senai, Johor
Employment Type: Full-Time

About the Role

We are looking for a creative, energetic, and detail-oriented E-Commerce Assistant to join our growing team. This role combines short-form content creation, marketplace operations, customer engagement, and affiliate support to help grow our online business across Shopee, TikTok Shop, Lazada, Shopify, and social media platforms.

If you enjoy creating engaging videos, keeping online stores organized, and interacting with customers, we'd love to hear from you!

Key Responsibilities

Short-Form Content Creation (No Live Streaming)

• Be the face of our brand by creating engaging short-form videos featuring our products.
• Plan, script, film, and edit videos for TikTok, Shopee Video, Instagram Reels, and Xiaohongshu (RED).
• Produce product demonstrations, unboxing videos, educational content, and behind-the-scenes content.
• Edit videos using mobile editing applications such as CapCut or similar.
• Stay updated with social media trends to create engaging and high-performing content.
• Note: This role focuses on pre-recorded content only. Live streaming is not required.

E-Commerce Store Operations

• Upload and maintain product listings across Shopee, TikTok Shop, Lazada, and Shopify.
• Optimize product titles, descriptions, images, and keywords for better visibility.
• Set up platform promotions including vouchers, flash sales, bundles, and discount campaigns.
• Submit products for marketplace campaigns such as 9.9, 10.10, 11.11, 12.12, Mid-Month Sales, and platform promotions.
• Monitor daily inventory levels and coordinate with the warehouse to maintain stock accuracy.

Customer Service & Store Management

• Respond promptly to customer enquiries through marketplace chat platforms.
• Provide excellent pre-sales and after-sales customer support.
• Monitor and professionally respond to customer reviews and ratings.
• Handle return, refund, and dispute cases according to company policies.
• Update internal FAQs based on recurring customer enquiries to improve customer experience.

Affiliate & Influencer Support

• Assist in recruiting and onboarding affiliates for TikTok Shop and Shopee Affiliate programmes.
• Coordinate product sample packing and shipment to creators and influencers.
• Track affiliate content performance, including views, engagement, and sales.
• Maintain positive communication with affiliates and content creators.

Why Join Us?

• Career growth opportunities in the fast-growing e-commerce industry.
• Friendly and supportive working environment.
• Hands-on experience with multiple e-commerce platforms.
• Opportunity to build your content creation portfolio.
• Training and development opportunities

Requirements:

• Diploma or Bachelor's Degree in Marketing, Business Administration, Mass Communication, E-Commerce, Digital Marketing, or related field.
• Fresh graduates are encouraged to apply.
• Experience in Shopee, TikTok Shop, Lazada, Shopify, or other e-commerce platforms is an advantage.
• Comfortable appearing on camera and creating social media content.
• Basic video editing skills using CapCut or similar editing software.
• Familiar with TikTok, Instagram Reels, Shopee Video, and current social media trends.
• Good communication skills in English and Bahasa Malaysia.
• Organized, proactive, and able to multitask in a fast-paced environment.
• Positive attitude with a willingness to learn.

Pay: RM2,200.00 - RM2,500.00 per month

Work Location: In person