居家办公 Customer Experience Associate (Mandarin 工作, 薪水 up to MYR 3,000, Tribe Business Services Perak 公司招聘中 - Ricebowl

Job Summary

We are looking for a Customer Experience Associate (Mandarin) to provide excellent customer support and ensure a positive user experience. This role allows you to work from home while assisting customers, responding to inquiries, resolving issues, and providing timely solutions while maintaining high service standards.

Responsibilities

• Respond to customer inquiries professionally and in a timely manner.
• Resolve customer concerns and provide accurate information.
• Maintain records of customer interactions.
• Follow company policies and meet service quality standards.
• Manage daily tasks effectively while working from a home-based environment.

Requirements

• Fluent in Mandarin and English (spoken and written).
• Strong communication and problem-solving skills.
• Previous customer service or support experience is preferred.
• Comfortable using computers, online platforms, and digital communication tools.
• Able to work independently and manage tasks efficiently.
• Have a reliable internet connection and suitable workspace.
• Willing to work rotational shifts, including weekends and public holidays.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in both Mandarin and English?
• Do you have previous experience in customer service or customer support?
• Are you willing to work rotational shifts, including weekends and public holidays?
• Do you have experience using or supporting customers on interactive online platforms or digital communities?
• Do you have access to a reliable computer, stable internet connection, and a suitable workspace for daily work?

Work Location: In person