全职 System Engineer (Mandarin Speaker) 工作, 薪水, Lancesoft Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Title: System Engineer

Location- KL, Malaysia

Key Responsibilities

* Troubleshoot and resolve customer issues related to backup and recovery products both remotely and on-site.

* Diagnose and resolve software, hardware, networking, and application issues using remote support tools.

* Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.

* Document technical procedures, troubleshooting steps, and case resolutions in the support system.

* Perform root cause analysis and escalate software bugs or product improvement requests to engineering teams.

* Participate in labs, simulations, and product beta testing initiatives to support product improvements.

* Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.

* Collaborate with product development and engineering teams for complex technical troubleshooting.

* Stay updated on backup technologies, product updates, and compliance requirements.

Requirements

* Bachelor’s degree in Computer Science, Information Technology, or related field.

* 7-10 years of experience.

- Mandarin is Mandatory

* Basic knowledge of Operating Systems , Networking, and troubleshooting.

* Strong analytical and problem-solving skills

* Good communication skills and ability to support customers effectively.

* Experience with enterprise support environments is an advantage.

Preferred Skills

* Familiarity with remote troubleshooting tools and ticketing systems.