- Islandwide (Singapore) Singapore
工作地点
职位描述
岗位职责
We are looking for an experienced and dynamic Cafe Manager to lead our cafe operations. As the Cafe Manager, you will be responsible for overseeing the day-to-day activities, ensuring exceptional customer service, and driving business growth.
Responsibilities
· Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control
· Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards
· Create and maintain a positive and welcoming atmosphere for customers
· Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations
· Monitor and manage inventory levels, order supplies, and optimize stock control
· Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers
· Handle administrative tasks, including scheduling, budgeting, and financial reporting
· Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement
· Stay informed about industry trends, new products, and customer preferences
· Address customer complaints and feedback in a timely and effective manner
Qualifications:
· Proven experience as a Cafe Manager or in a similar leadership role
· Strong leadership and organizational skills
· Excellent communication and interpersonal skills
· Customer-focused with a passion for delivering outstanding service
· Knowledge of coffee and beverage trends, as well as cafe menu development
· Proficiency in using point-of-sale systems another relevant technology
· Understanding of health and safety regulations in a cafe setting
重要安全守则
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