全职 Sales Support Executive 工作, 薪水 up to MYR 4,500, Agensi Pekerjaan Find Talent Federal Territory 公司招聘中 - Ricebowl

Sales Activities Support

• Provide end-to-end support to the sales team throughout the sales cycle, including client meetings, presentations, quotation preparation, price verification, sourcing, showroom coordination, delivery, and after-sales support.
• Accompany sales personnel during client meetings and site visits when required to understand customer requirements, operational needs, and project expectations, enabling effective sales coordination and customer support.
• Assist in sales initiatives, including exhibitions, events, customer engagement activities, and networking sessions.
• Ensure the sales team has access to updated sales resources, including price lists, product catalogues, proposals, material samples, and marketing kits.
• Continuously develop product knowledge to provide accurate information and effective support to customers and the sales team.

· Sales Operation

• Prepare and process sales-related documents, including purchase orders, invoices, delivery orders, quotations, and other relevant documentation accurately and promptly.
• Update project progress and customer information regularly in the CRM system and prepare sales reports.
• Monitor and follow up on key sales activities, including payment status, production progress, shipment schedules, and delivery timelines.
• Maintain accurate records and documentation of sales activities, customer information, and project updates.
• Support cross-functional teams in coordinating projects and customer requirements.
• Perform any other duties and responsibilities assigned by Management from time to time.

· Customer Service

• Coordinate customer claims and service requests by liaising with production teams, monitoring resolution progress, and keeping customers and sales personnel informed.
• Handle basic customer enquiries, complaints, and claims, and escalate complex issues to the relevant sales personnel for further action.
• Communicate effectively with internal teams, external clients, contractors, designers, architects, vendors, and production partners to ensure smooth coordination and project execution.
• Maintain good relationships with existing customers and support customer satisfaction initiatives.

· Inventory Management

• Maintain accurate inventory records and monitor stock availability for furniture products.
• Manage showroom and office sample inventory, including tracking the movement of furniture samples, chargers, and other display items.
• Coordinate showroom arrangements and ensure product samples are properly maintained and available for customer presentations.

Requirements:

• Candidate must possess at least Diploma or Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 1 of working experience in sales support, sales coordination, or a related role.
• Basic understanding of furniture products, materials, specifications, and project coordination will be an added advantage.
• Strong coordination skills with good attention to detail and accuracy.
• Good communication and interpersonal skills, with the ability to communicate effectively with customers, sales teams, designers, contractors, vendors, and internal departments.
• Ability to work independently as well as collaborate effectively within a team.
• Proactive, responsible, and customer-oriented with a positive working attitude.
• Willingness to attend client meetings, site visits, and exhibitions when required

Pay: RM3,000.00 - RM4,500.00 per month

Work Location: In person