Handle and resolve customer quality issues promptly to ensure customer satisfaction.
Support product quality planning and control activities according to customer requirements.
Prepare, maintain, and update quality reports required by customers.
Support New Product Introduction (NPI) activities to prevent quality issues.
Manage customer complaints and prepare 8D corrective action reports.
Monitor customer KPIs and implement improvement action plans.
Perform other duties as assigned.
Job Requirements:
Bachelor’s Degree in Science or Engineering disciplines such as Physics, Chemistry, Mathematics, Statistics, Electrical Engineering, Mechanical Engineering, Chemical Engineering, Materials Engineering, Computer Engineering, Automation Technology, or related fields.
Minimum 3–5 years of working experience in a relevant field.
Strong problem-solving and customer handling skills.
Experience in quality management, customer complaints handling, and 8D reporting is an added advantage.