全职 Customer Service Executive 工作, 薪水 up to MYR 3,000, Safeguards Oceanic Federal Territory 公司招聘中 - Ricebowl

A Customer Service Executive in the logistics industry is responsible for ensuring smooth communication between customers, transport teams, warehouses, and other departments. Typical job responsibilities include:

Job Scope

• Handle customer inquiries via phone, email, and messaging platforms.
• Process customer orders and ensure accurate data entry into the system.
• Coordinate shipment schedules with transport and warehouse teams.
• Track shipments and provide customers with delivery status updates.
• Resolve customer complaints and service issues promptly.
• Prepare shipping documents, delivery orders, invoices, and other logistics paperwork.
• Liaise with freight forwarders, carriers, and suppliers regarding shipment arrangements.
• Monitor inventory or stock movement (if required).
• Ensure compliance with company procedures and service level agreements (SLAs).
• Maintain accurate customer records and prepare regular reports.

Key Responsibilities

• Build and maintain good relationships with customers.
• Ensure timely and accurate order fulfillment.
• Follow up on delayed deliveries or shipment discrepancies.
• Coordinate with internal departments to resolve operational issues.
• Support the sales team by providing order and delivery information.

Required Skills

• Strong communication and interpersonal skills.
• Good customer service and problem-solving abilities.
• Ability to multitask and work under pressure.
• Attention to detail and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience using ERP, Warehouse Management Systems (WMS), or Transportation Management Systems (TMS) is an advantage.
• Basic knowledge of logistics, shipping, import/export procedures, and documentation.

Typical Requirements

• Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 1–3 years of experience in customer service, logistics, or supply chain (entry-level roles may accept fresh graduates).
• Good command of English; additional languages are often an advantage depending on the customer base.

Pay: RM3,000.00 - RM5,240.56 per month

Benefits:

• Maternity leave

Work Location: In person