全职 Service Desk Analyst 工作, 薪水, ETeam Federal Territory 公司招聘中 - Ricebowl

Job Opportunity – Service Desk Analyst (English + Hindi)

We are hiring a Service Desk Analyst (English + Hindi) for a leading client in Kuala Lumpur, Malaysia.

Job Details

• Position: Service Desk Analyst
• Employment Type: Full-Time (Permanent)
• Location: Wisma LYL, Kuala Lumpur, Malaysia
• Experience: 2–6 Years
• Working Hours: 9:00 AM – 5:00 PM
• Shift: No Night Shifts
• Roster: Alternate week off based on roster schedule
• Public Holidays: Candidates may be required to work on Public Holidays. An additional allowance of MYR 120 will be provided for each Public Holiday worked

Key Responsibilities

• Provide first-level IT service desk support to end users.
• Troubleshoot hardware, software, desktop, laptop, and VDI-related issues.
• Support Windows operating systems and Microsoft Office 365 applications.
• Manage user accounts and access through Active Directory.
• Diagnose and resolve VMware/VDI, VPN, and Remote Desktop connectivity issues.
• Escalate unresolved incidents to the appropriate support teams.
• Ensure timely incident resolution while maintaining high customer satisfaction.
• Document issues, resolutions, and follow standard IT support processes.

Required Skills

• 2–6 years of experience in IT Service Desk or Technical Support.
• Hands-on experience with:
• Service Desk / IT Support
• End User Computing (Desktop, Laptop & VDI)
• Active Directory
• Windows OS & Microsoft Office 365
• VMware / VDI Troubleshooting
• VPN & Remote Desktop Support
• Hardware Troubleshooting
• Excellent communication and customer service skills.
• Fluency in Hindi is mandatory.
• Good communication skills in English are required.

Preferred Candidate

• Strong analytical and troubleshooting skills.
• Customer-focused with the ability to work in a fast-paced support environment.
• Able to work on a roster with alternate week offs and support Public Holidays when required.