全职 IT Service Desk Analyst 工作, 薪水 up to SGD 4,000, Altrad Services Singapore 公司招聘中 - Ricebowl

Your duties as the IT Service Desk Analyst include:

• Provide support as a project team member as needed
• Provide 1st line support for the user base located in Altrad Singapore
• Support Inventory, Engineering tools and other software’s
• Manage support requests from local and remote users, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or
• management attention
• Diagnosing and troubleshooting software, hardware, and connectivity issues
• Provide support, including procedural documentation and relevant reports
• Liaise with staff through a series or processes to help set up systems and resolve issues
• Escalation of problem where appropriate
• Proactive support - Continuous maintenance and monitoring of systems in accordance with appropriate plans
• Preparation of equipment and services in line with work specification and appropriate deadlines
• Manage multiple priorities and support ICT projects in fast paced and dynamic environment
• Assist with Systems migration to cloud platform
• Integrate, research, team ideas, and client feedback into solution requirements
• Maintain a log of completed and ongoing system changes and Analyse root causes of business issues and develop appropriate resolutions
• You may be required to lift and transport moderately lightweight objects occasionally.

Drive Excellence though effective and efficient use of ICT systems

• Understand and document business requirements over the short, medium and longer term
• Consult through lesson learned sessions with End Users, Key users and Process Owners to ensure that functionality and configuration meets evolving business requirements
• Coordinate internal resources and third parties/vendors for the execution of ICT projects
• Develop & deliver training, materials, support, advice to key users in order for users to better their experience within the systems suite and improve their data analytics
• Maintain confidentiality with sensitive data/information
• Build and maintain workflows and process automation

Pay: $3,800.00 - $4,000.00 per month

Work Location: In person