Corning Hiring! Full Time Customer Service Representative in 105, 台灣 - Ricebowl

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Date: Jul 8, 2026

Location: Taipei, TW, 105

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Company: Corning

Role Purpose

Optimizes the customer experience by ensuring timely and high quality execution of customer orders and responses to customer issues and requests

Key Responsibilities
Accurately executes order specifications in Corning’s order system; ensures proper pricing, payment, quotes and shipping / transportation terms; and ensures orders are in accordance with Corning’s standard terms and conditions
Coordinates order shipping and transportation and keeps customers informed of any delays or issues, as needed
Follows up with customers on accounts receivable in a timely manner and works closely with Shared Services to generate monthly credit limit reports
Ensures that customer requests meet Corning’s manufacturing requirements while still fulfilling customer needs (e.g., product quantity, delivery dates)
Manages single purchase orders with multiple release dates (i.e., blanket orders) and provides Customer Service management with volume orders to serve as input to short-term forecasting efforts
Fields and resolves (if possible) customer complaints by working with Accounting, Quality, Manufacturing, and other Commercial roles as needed
Communicates regularly with Account Managers to share customer-related information and issues
May be responsible for responding to inquiries for quotations for small, non-repeat business
May visit the customer site to build relationships and gain an understanding of their internal processes
Experiences/Education - Required
Work experience in a customer-facing role
Associate’s Degree or secondary education equivalent
Fluency in the English language
Language skills in customers’ primary geographic location(s)
Experiences/Education - Desired
Work experience with business management software / systems (e.g., PeopleSoft, SAP)
Work experience with similar products or in the division’s industry
Work experience in a logistics/planning role
Experience working internationally or with different cultures
Work experience in a role requiring extensive use of Microsoft Office Word, PowerPoint, and Excel
Experience working in a customer service center

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