About Our Client
Our client is a global leader in automated test equipment (ATE) and semiconductor solutions, supporting customers across the semiconductor and electronics industries. With advanced testing technologies and strong engineering expertise, our client helps customers improve product quality, reliability, and manufacturing efficiency. We are seeking a motivated and customer-focused.
Service Engineer to provide technical support, equipment installation, troubleshooting, and maintenance services while working closely with customers and internal teams to ensure excellent service delivery.
Key Responsibilities
- Perform system installation, calibration, retrofitting, commissioning, and customer training.
- Diagnose and troubleshoot equipment issues to minimize system downtime.
- Take ownership of customer production issues and coordinate with internal teams to ensure timely resolution.
- Build and maintain strong relationships with customers by providing proactive technical support and issue prevention.
- Develop and implement customer support plans in collaboration with cross-functional teams and customer maintenance personnel to improve equipment reliability and reduce maintenance costs.
- Work closely with internal engineering, technical support, and service teams to deliver high-quality customer support and meet service commitments.
- Provide timely updates and technical reports related to service activities.
Requirements
- Bachelor's Degree in Electronics Engineering or a related engineering discipline.
- Experience supporting customers within the semiconductor test industry.
- Strong problem-solving and troubleshooting skills with a customer-oriented mindset.
- Positive working attitude, self-motivated, and willing to learn.
- Ability to work effectively under pressure and adapt to changing customer requirements.
- Experience with Automatic Test Equipment (ATE) or semiconductor testing is an added advantage.
- Experience in handler/prober hardware docking integration will be an added advantage.
Job Type: Full-time
Application Question(s):
- May I kindly check if you are able to speak, write, and understand Mandarin?
Work Location: In person