全职 Operation Support Engineer 工作, 薪水, PeopleLogic 公司招聘中 - Ricebowl

Operation Support Engineer (FIS Line Support)

Location: Singapore

Shift: 24/7 Rotational (12-hour shifts)

Experience: Freshers to 4 Years

Applicants must have unrestricted work rights in Singapore

Role Overview

We are seeking an Operation Support Engineer to provide first-level technical support for Factory Information Systems (FIS) in a production environment. The role involves monitoring systems, resolving technical issues, supporting factory operations, and ensuring high system availability.

Key Responsibilities

• Provide L1 support for Factory Information Systems (FIS)

• Monitor application performance, system uptime, and machine connectivity

• Log, track, troubleshoot, and resolve incidents within SLA timelines

• Perform basic hardware, software, and network troubleshooting

• Escalate complex issues to appropriate support teams

• Maintain accurate incident and resolution documentation

• Support operational reporting and data transfer activities

• Collaborate with global teams to ensure timely issue resolution

• Adhere to information security, compliance, and operational standards

Required Skills

• Basic knowledge of hardware, software, and network troubleshooting

• Strong analytical and problem-solving skills

• Good communication and stakeholder management skills

• Ability to work in a 24/7 rotational shift environment

• Strong attention to detail and ownership mindset

• Team-oriented with a customer-focused approach

Good to Have

• Exposure to applications, databases, or server environments

• Understanding of incident management and production support processes