What We Are Looking For
Founding Team and Leadership Experience
- Significant experience leading end-to-end design efforts across digital products and services.
- Proven experience building, transforming or maturing design practices within organisations.
- Comfortable operating in ambiguity and helping organisations establish new ways of working.
- Demonstrated ability to influence product strategy and organisational decision-making through design.
- Excited by the opportunity to build NParks' first product team and shape the future of product design within the organisation.
Hands-on Human-Centred Design Expertis
- eDeep expertise in user research, service design, interaction design and information architecture
- .Strong ability to personally lead discovery work, conduct research and synthesise insights
- .Experience framing ambiguous problem spaces and transforming them into clear design opportunities
- .Proven ability to design solutions that balance user needs, organisational goals and technical constraints
- .Strong understanding of accessibility, usability and inclusive design principles
.
Product and Systems Thinki
- ngStrong understanding of modern product development and multidisciplinary team environment
- s.Ability to connect user needs, operational realities, organisational outcomes and technical constraints into coherent product experience
- s.Experience partnering closely with Product Managers and Engineers throughout the full product lifecycl
- e.Strong systems-thinking mindset with the ability to navigate complexity and uncertaint
- y.Outcome-oriented, with a focus on solving meaningful problems rather than producing design artefact
s.
Design Execution Excelle
- nceDemonstrated proficiency in modern design and prototyping too
- ls.Strong experience in service design, UX design, workflow design and design syste
- ms.Ability to independently lead discovery, ideation, validation and delivery activiti
- es.Strong visual communication, interaction design and storytelling capabiliti
- es.Comfortable moving between strategic thinking and detailed executi
on.
Stakeholder and Communication Sk
- illsExcellent facilitation, storytelling and workshop leadership ski
- lls.Ability to articulate design rationale clearly and influence decisions through evide
- nce.Experience engaging senior leaders, business owners and multidisciplinary delivery te
- ams.Comfortable challenging assumptions constructively and navigating competing priorit
- ies.Able to build trust and alignment across a wide range of stakehold
ers.
AI, Digital and Innovation Mi
- ndsetExperience using research, analytics and experimentation to inform design decis
- ions.Strong understanding of modern digital product development pract
- ices.Familiarity with AI-assisted design, AI-enabled products or emerging digital technolo
- gies.Curiosity, adaptability and commitment to continuous lear
- ning.Passion for applying design to deliver meaningful public outc
omes.
Preferred Qualifications and Expe
- rienceDegree in Design, Human-Computer Interaction, Design Research, Service Design, Interaction Design, Graphic Design or a related discipline, with significant experience (typically 8+ years) leading end-to-end design across digital products and services. Proven track record of establishing, growing or maturing design practices within a product-led organisation, multidisciplinary product team, or digital transformation enviro
- nment.Experience building digital products in government, regulated or mission-driven environ
- ments.Experience designing citizen-facing, business-facing or operational platforms at
- scale.Experience coaching designers and developing design maturity across organisa
- tions.Active participation in design communities, mentoring programmes or capability-building initia
- tives.Experience working with Product Leads and Engineering Leads to establish new product teams would be highly advanta
geous.