Novolyte Technologies Hiring! Full Time Customer Service Engineer in Kedah - Ricebowl

Customer Service Engineer (Chemical Industry)

Location: Kulim Hi-Tech Park, Kedah, Malaysia

Company: Novolyte Technology Sdn. Bhd.

Employment Type: Full-Time

Join Our Pioneer Team!

Novolyte Technology Sdn. Bhd. is a fast-growing advanced chemical manufacturer specializing in lithium battery electrolyte materials.

We are looking for a proactive and customer-oriented Customer Service Engineer to join our Sales team. In this role, you will serve as the key liaison between customers and internal departments, ensuring smooth order execution, timely issue resolution, and excellent customer satisfaction. You will work closely with the Production, Quality, Logistics, and Technical teams to support customers throughout the entire order lifecycle while helping achieve the company's sales objectives across Southeast Asia. This is an exciting opportunity to join a growing chemical manufacturing company and be part of our pioneer team.

Duties & Responsibilities

• Execute sales plans to achieve monthly, quarterly, and annual sales targets.
• Develop and maintain strong relationships with customers throughout Southeast Asia.
• Conduct regular customer visits and promptly respond to customer enquiries and requirements.
• Coordinate with Quality, Production, Logistics, Technical, and Supply Chain teams to resolve customer issues.
• Follow up on the entire order process, including quotation, order confirmation, production scheduling, shipment, and after-sales support.
• Ensure timely and accurate delivery while providing excellent customer service.
• Manage customer sample requests and monitor sampling progress.
• Collect market intelligence, customer feedback, and competitor information.
• Support new product introductions, customer qualification activities, and commercial projects.
• Act as the communication bridge between customers and internal departments to ensure customer satisfaction.

What We're Looking For

Qualifications

Bachelor's Degree in Business, Marketing, International Trade, Chemical Engineering, or a related field. 1–3 years of experience in B2B sales or customer service, preferably in the chemical or manufacturing industry. Strong communication and coordination skills with proficiency in Microsoft Office. Mandarin proficiency is preferred to support regional business and HQ communication. Willingness to travel when required.

Experience

• 1–3 years of experience in Industrial B2B Sales or Customer Service.
• Experience in the chemical, lithium battery, semiconductor, or advanced materials industry is an added advantage.
• Familiar with the Malaysia and Southeast Asia market.
• Existing customer network within battery or chemical manufacturing industries will be an advantage.

Skills

• Excellent communication, presentation, and interpersonal skills.
• Strong customer relationship management ability.
• Familiar with Incoterms and import/export procedures.
• Proficient in Microsoft Office and CRM systems.
• Good coordination and problem-solving skills.
• Able to work independently in a fast-paced environment.
• Willing to travel within Malaysia and Southeast Asia.