jobs in Unison Group

全职 L1 Support Engineer 工作, 薪水, Unison Group 公司招聘中 - Ricebowl

L1 Support Engineer

Unison Group

Undisclosed

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

  • Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
  • Log, track, and manage support tickets through to resolution, ensuring SLAs are met
  • Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate
  • Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
  • Communicate clearly with end users on issue status, resolution timelines, and workarounds
  • Maintain support documentation, runbooks, and knowledge base articles
  • Support recurring governance and compliance activities across platforms

Requirements

  • Prior experience in IT helpdesk, application support, or L1/L2 operations roles
  • Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
  • Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent)
  • Strong communication skills for user-facing support and cross-team coordination
  • Ability to manage multiple platforms and prioritise time-sensitive requests independently

重要安全守则

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