全职 End User Support Engineer 工作, 薪水, ExodusPoint Capital Management Hong Kong, Limited Hong Kong 公司招聘中 - Ricebowl

ExodusPoint Capital, founded in 2017 by Michael Gelband, began managing investor capital in 2018. It is led by Michael Gelband (CEO, CIO and Co-Founder). The Firm employs a global multi-strategy investment approach, seeking to deliver compelling asymmetric returns by combining complementary liquid strategies managed by experienced investment professionals within a robust risk framework. ExodusPoint has brought together an accomplished team, with hands-on experience running multi-manager businesses, to create an institutional investment management firm.

JOB DESCRIPTION

We are seeking a highly skilled and technically adept End User Support Engineer to deliver exceptional support to our employees, including white glove, trade floor, and VIP services. The ideal candidate will possess excellent oral and written communication skills, strong analytical abilities, and effective problem-solving capabilities. A strong customer service orientation with a focus on user satisfaction is essential.

Responsibilities:

• Provide 1st to 3rd level End User Support for all ExodusPoint employees, both in-office and remotely, by effectively monitoring and managing incoming workload to the Global EUS team through various channels, including portal, email, in-person, chat, and hotline contacts.
• Foster effective relationships within the team and across the business.
• Contribute to weekly management reports.
• Document solutions in a centralized knowledge base.
• Ensure all equipment complies with IT security policies.
• Follow the global onboarding/offboarding process for any joiner, leaver, or transfer requests.
• Maintain IT standards and policies, including software deployment of licensed applications.
• Execute approved IT projects to enhance the capacity, performance, availability, and security of IT infrastructure.
• Install and configure desktop and mobile equipment.
• Maintain accurate inventory management records.
• Support and maintain the disaster recovery environment, including appropriate testing.
• Provide on-call support on a rotational basis during the week and weekends.
• Travel to other global offices to assist with projects as needed.
• Serve as the primary point of contact for day-to-day IT and infrastructure support.
• Prioritize and escalate incidents/requests to ensure resolution within SLA.
• Perform proactive maintenance and break/fix of the IT estate, including the desktop environment.
• Provide technical support for desktops, mobile devices, remote endpoints, printers, and third-party applications.
• Offer timely feedback and manage user expectations during issue resolution.

Key Technologies Supported:

• Active Directory and Exchange management.
• Zoom Meetings and telephony support.
• Citrix Workspace and VDA administration.
• DUO Authentication services.
• Microsoft Office 365 management.
• Microsoft Windows 11 support.
• Mobile Device Management with Intune for iOS and Android.
• Networking and server relationship management.
• Reuters, Bloomberg, and other market data application support.
• SCCM deployment and packaging.
• Artificial Intelligence tools, with a focus on Copilot.

Qualifications:

• Basic experience with Windows Server and related services, including Active Directory, Group Policy, DHCP, DNS, and IIS.
• Strong knowledge of Windows OS, particularly Windows 11.
• Experience in a Service Desk environment, providing remote and onsite support, and managing tickets via an Incident Management tool.
• Experience in the financial sector with exposure to infrastructure technologies such as servers and networks.
• A good understanding of financial markets is a plus.
• Knowledge of AV equipment and ITIL processes, including Problem, Incident, and Change Management.
• Minimum of 3–5 years of 1st and 2nd level support experience in the financial services industry.
• Highly technical, with the ability to work independently to identify root causes of issues.
• Knowledge of PowerShell is a plus.
• Previous experience in a managed service environment with strict SLAs.

Pay: $1,000,000.00 - $2,000,000.00 per year

Work Location: In person