JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the role:
You will play a key role, sitting at the reception desk , you are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
What this job involves
Manage the telephone console, receive and divert incoming calls
Receive, greet, guide visitors including co-ordination with employees
Responsible for maintaining telephone registers
Responsible for maintenance and upkeep of the front office/ reception area – clean and presentable at all times
Administer meeting and conference room bookings
Distribute of internal and external mails throughout the office and coordinate with courier companies to handle outbound mails and parcels
Monitoring and ensure pantries and mailroom are clean and tidy
Maintain records for office supplies and services order expenses and assist in invoice processing
Responsible for ensuring availability of magazines/ brochures and directory signage
Provide a Helpdesk service, maintain Helpdesk Tracker and escalate calls to the Facilities Manager depending on urgency
Provide assistance in general administrative activities and any other duties as assigned by
Co-ordinate and assist with local office events
Visitor reception
Greeting and help to inform when the visitor comes
Sign in at the front desk to get a visitor pass and change for visitor ID card
Visitor temp card and access application
Taxi calling service
Support to guide visitor/ student to the right place
Access security control, pay attentions to strange person
Phone call service
Help to transfer to the right person or message
Pay attention if there comes strange calls
Package/Letter service
Inform employees to received their package, letter, business cards etc.
Packing and sending package to each office site
Colleagues from the other department ask for help
Stationeries service
Ordering and maintaining all the office stationeries
Papers(Letter/Clean Room papers)
Hygiene products order
Help to deliver to employees
Parking management
Print the parking tickets for visitors if needed
Inform employees our parking rules and given the parking permitand elevator card.
Others
Supporting security awareness and badging
Manage some simple projects of administration
Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills
Required
Office computer document software processing ability
Relevant receptionist work experience
good communication skills
Friendly working attitude, responsibility and patience
Proficient in English listening, speaking, reading and writing
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.