全职 Customer Service Manager 工作, 薪水, Confidential Company Federal Territory 公司招聘中 - Ricebowl

Principle Duties

• Manages customer relationships to ensure high customer satisfaction and maintain a good understanding of customer operations, applications, and requirements.
• Coordinate and manage all operational service activities, including handling customer-reported issues and ensuring timely resolution.
• Plan and schedule preventive and corrective maintenance activities in line with customer requirements and equipment conditions.
• Ensure readiness for maintenance, troubleshooting and engine change-out activities, including coordination of manpower, parts, tools, and compliance with customer & site requirements.
• Act as the key liaison between customer, internal support teams, and Principal on technical support, service and project execution matters.
• Support service and project execution, including scope planning, resources coordination and stakeholders alignment.
• Provide timely updates to customers on work progress, issues, and resolutions to maintain customer confidence.
• Identify operational improvement opportunities and collaborate with the Sales team to support potential sales leads.
• Maintain awareness of market trends and competitor activities to support overall business positioning.
• Ensure all activities comply with company policies, safety standards, and contractual requirements.
• Understand and adhere to contractual obligations and Terms and Conditions to manage operational and business risk.
• Builds trust with customers and colleagues through professional conduct and integrity.
• Maintain effective collaboration with the Principal to ensure smooth deliveries and mutual success.

Knowledge/Experience Required for the Job

Skills & Deliverable:

• Strong problem-solving and analytical skills, with the ability to handle operational issues effectively.
• Ability to manage customer relationships and communicate effectively to maintain or increase customer satisfaction.
• Good communication and coordination skills with customers, internal teams, Principal, and vendors.
• Good knowledge of contract administration, with the ability to ensure work is carried out in compliance with contractual requirements.
• Ability to coach and guide junior colleagues to ensure success in achieving objectives.

Experience:

• Min 5 years working experience

Academic/Professional Qualification

Bachelor Degree in any engineering field with priority in mechanical, electrical / electronic, chemical / petroleum, etc.