TUNGSAN FOOD INDUSTRIES PTE LTD is a leading manufacturer, wholesaler, trader and retailer of TUNGSAN’s range of pastes, sauces, complementary chilli-based pastes and seasoning condiments. Serving and satisfying over 5,000 diverse customer groups from consumers to hawkers, food courts and restaurants is no easy task. Since it began in 1973, Tungsan has successfully built lasting customer relationships by offering high quality products backed by strong R&D and manufacturing capabilities, a comprehensive wholesale and distribution infrastructure, well-stocked retail outlets, practical culinary solutions and great customer care. It promises quality premium products, timely delivery, and even consultation services (Brand: Yi Pin Tang) for product customization, recognizing that every customer is unique. We are OEM equipped to cater to any contract manufacturing as per requested by customers. Our other brands are Straits Story (Retail Packs) and Yi Pin Tang.
Responsibilities
Answer phone calls, distribute messages, and redirect calls to the appropriate department to ensure effective communication flow and actions
Process customer orders by accurately taking orders, issuing invoices, and following up on outstanding payments to maintain timely revenue collection
Print sales reports for delivery personnel to support accurate and efficient delivery operations
Verify cash amounts received by salesmen and delivery personnel against invoices to ensure accurate financial transactions
Receive “goods order form” from warehouse for purchasing and notify the person-in-charge of any price changes to maintain purchasing accuracy
Perform filing, faxing, scanning, copying, and data entry tasks to maintain organized and accessible records
Print barcodes for production and branch use to support inventory tracking and management
Issue memos to communicate important information within the company promptly
Print and review monthly customer statements to ensure accuracy and timely billing
Attend to visitors professionally to provide a welcoming environment
Record, issue, and control company supplies such as stationery, uniforms, toiletries, and keys to maintain inventory and security
Record and follow up on all customer feedback to support continuous service improvement
Check, respond to, and process online orders and company emails to maintain customer service responsiveness
Manage basic bookkeeping duties to support accurate financial record-keeping
Maintain and update company files and records to ensure information accuracy and accessibility