全职 Executive, Customer Service (CS) 工作, 薪水 up to MYR 3,500, OasisEye JB, Danga Bay Johor 公司招聘中 - Ricebowl

Job Description

• Greet and assist patients at the front desk, by phone, WhatsApp, email and walk-in.
• Schedule, confirm, reschedule, or cancel appointments accurately.
• Handle general inquiries regarding services, doctors, procedures, and clinic policies.
• Coordinate patient flow and liaise with clinical teams.
• Manage billing, payments, and documentation related to patient visits.
• Maintain confidentiality and comply with PDPA requirements at all times.
• Assist in compiling daily reports, forms, and follow-up calls when needed.
• Provide administrative and management support.
• Provide patient counseling and education.
• Contributes to team effort by accomplishing related results as needed.
• To be in charge or assist in certain project/s as and when directed by the management.
• Support clinic operations during peak hours and participate in training as assigned.
• Handle complaints or feedback professionally and escalate when necessary.
• Assisting fellow colleagues and performing any other duties as assigned by the Medical Director or Management.

Requirements

• Proactive and willingness to learn.
• Quick learner and Team worker.
• Dynamic, independent, reliable and responsible.
• Good communication skills.
• Strong communication and interpersonal skills, with the added advantage of fluency in Mandarin (spoken and written).
• Multi-tasking.
• Experience in healthcare industry
• 1-2 years experience in a Customer Service role.
• Fresh graduate are welcome to apply

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person