The Sales Manager is responsible for developing and implementing sales strategies to maximize hotel revenue by generating new business opportunities and maintaining strong relationships with existing clients. The role focuses on increasing room sales, meeting/event business, and other hotel services while achieving revenue targets.
Key Responsibilities
- Develop and execute sales plans to achieve monthly and annual revenue goals.
- Identify and secure new corporate, government, travel agency, and MICE business opportunities.
- Maintain and strengthen relationships with existing clients to encourage repeat business.
- Conduct regular sales calls, client visits, and networking activities to generate leads.
- Prepare sales proposals, contracts, and negotiate rates with clients.
- Promote hotel rooms, meeting facilities, dining outlets, and other hotel services.
- Coordinate with the Reservations, Front Office, Events, and Operations teams to ensure smooth execution of client requirements.
- Participate in trade shows, exhibitions, and sales events to enhance brand awareness.
- Monitor market trends, competitor activities, and customer feedback to identify business opportunities.
- Prepare sales reports, forecasts, and performance analyses for management.
- Ensure customer satisfaction by providing excellent service before, during, and after the sales process.
Qualifications & Requirements
- Bachelor's Degree or Diploma in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum 2–3 years of experience in hotel sales or a similar sales role.
- Strong communication, negotiation, and presentation skills.
- Excellent interpersonal and relationship-building abilities.
- Ability to work independently and achieve sales targets.
- Proficient in Microsoft Office applications.
- Knowledge of hotel reservation systems and CRM software is an advantage.
- Possess a valid driving license and own transportation (preferred).
Key Competencies
- Sales & Business Development
- Customer Relationship Management
- Negotiation & Closing Skills
- Communication & Presentation
- Revenue Generation
- Strategic Planning
- Time Management
- Problem Solving
- Teamwork & Collaboration
- Results-Oriented Mindset
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal allowance
Work Location: In person