全职 Customer Services Executive 工作, 薪水 up to MYR 3,500, WeCare Property Management Federal Territory 公司招聘中 - Ricebowl

As the Customer Service Executive, your role is to be the friendly and efficient voice of our brand, ensuring every guest and stakeholder receives prompt and helpful support:

1) Guest Engagement & Reservations: Act as the primary point of contact for guest inquiries and bookings across various platforms (WhatsApp, Airbnb, *************, etc.). You will help maintain our high service standards by aiming for rapid response times—ideally within 5 to 10 minutes during active hours.

2) Stakeholder Coordination: Professionally manage incoming calls and facilitate clear communication between guests, vendors, and our internal operations team to ensure all requests are resolved smoothly.

3) Communication Continuity: Ensure a seamless experience for our guests by providing necessary handovers to teammates regarding pending cases or reservation details, ensuring no guest is left waiting.

4) Emergency & After-Hours Support: Assist with urgent guest check-in issues or emergencies during off-duty hours on the rare occasions they arise, ensuring our guests always have a safe and reliable point of contact.

5) Operational Reporting: Support the team’s growth by compiling weekly reports and managing essential data, such as reservation entries, cleaning schedules, and guest feedback summaries.

6)Team Support: Assist with ad-hoc tasks and special projects as assigned by the Director to help the business maintain its standard of excellence.

Requirement

• Work in office from 10am - 7pm, any 5 days in a week that follow customer service team schedules
• KPI bonus entitlement upon passing probationary period
• Work location is Wisma YPR, Bangsar (10 minutes driving from Midvalley)
• At least 1 year working experiences for Customer Service role

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person