全职 Fidessa Support Analyst 工作, 薪水, Match Talent Limited Hong Kong 公司招聘中 - Ricebowl

Responsibilities:
Deliver first-line (L1) support and monitoring for Fidessa and the mobile trading platform during market hours.

Handle user tickets, perform basic troubleshooting, and ensure quick resolution of trading system issues.

Assist with system health checks, incident logging, and escalation to senior engineers.

Support user onboarding, access setup, and basic configuration on Fidessa.

Collaborate with traders, sales, middle office, and vendors to maintain smooth operations.

Participate in system upgrades, patches, and release activities.

Requirements:
3–8 years of experience in IT or trading system support in the financial industry.

Hands-on experience with Fidessa trading platform (highly preferred).

Good understanding of HK equity and derivatives trading workflows.

Strong troubleshooting and customer service skills.

Fluent in English, Cantonese, and Mandarin.

Able to work in a fast-paced environment with market-hour coverage.

Full-time