全职 Customer Service Representative Mandarin Support 工作, 薪水, CBTalents.org Federal Territory 公司招聘中 - Ricebowl

Customer Service Representative (Mandarin Support – Reservation Project)

• Location:** Kuala Lumpur, Malaysia
  
  
  

About The Role

We are seeking a **Customer Service Representative** to support a global hotel and travel reservation project. You will assist customers with booking inquiries, reservation changes, cancellations, and special requests while providing excellent customer service through phone, email, and fax.

Salary & Schedule

• Salary:** Up to MYR 4,000 per month (including language allowance)
• Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)
  
  
  

Responsibilities

• Handle reservation inquiries via phone, email, and fax.
• Assist customers with booking, modifying, and cancelling reservations.
• Respond to customer requests and provide travel-related support.
• Make outbound calls to hotels and guests regarding special requests.
• Act as a liaison between guests and hotels to resolve issues and complaints.
• Build and maintain positive relationships with hotel partners.
• Deliver excellent customer service and ensure customer satisfaction.
  
  
  

Requirements

• Fluent in Mandarin and English with strong communication skills.
• Fresh graduates are welcome to apply.
• Strong problem-solving and customer service abilities.
• Good commercial awareness and attention to detail.
• Able to work independently and take responsibility for customer issues.
• Flexible to work rotating shifts, including weekends and public holidays.
  
  
  

Preferred Qualifications

• Experience in customer service, hospitality, travel, reservations, or the hotel industry is an advantage.
• Comfortable handling customer inquiries through multiple communication channels.
• Positive attitude with a customer-first mindset.
  
  
  

What We're Looking For

A customer-focused individual who enjoys helping people, solving problems, and delivering exceptional service in a fast-paced travel and hospitality environment.

• Language Requirement:** Mandarin & English
• Experience Level:** Fresh Graduates Welcome
• Industry:** Travel & Hospitality / Customer Service
• Location:** Kuala Lumpur, Malaysia