Job description:
Team and Position Summary
The Operations & Service team liaises with Bank customers on a daily basis for the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing.
Key Responsibilities
- Daily coordination between Bank customers and internal Production
- Reporting of card statuses and inventory levels to the banks
- Preparation of monthly billing reports
- Participate in monthly Service Level meetings with the banks and / or card stock take with the banks
- Attending project meetings with the banks
- Participate in negotiation discussions with the banks
- Management of card inventory in production
- Ensure timeliness and accuracy in all scopes of work
Requirements
Education and Experience
- Minimum Diploma qualification in any discipline
Skills and Knowledge
- Proficient in Microsoft Excel and Microsoft Word
- Comfortable working in production setting