Bright Diva APAC Hiring! Full Time E-commerce Executive in Johor - Ricebowl

We’re looking for a hands-on E-commerce Executive to manage our marketplace stores (e.g., Shopee, Lazada) end-to-end — including campaign planning/execution, store operations, customer enquiries, and stock coordination with our 3PL warehouse.

Key Responsibilities

1) Marketplace Operations (Shopee/Lazada)

• Manage day-to-day store operations: product listings, pricing, vouchers, bundles, add-ons, store hygiene, and basic visual merchandising
• Ensure product information and campaign mechanics are accurate and updated on time
• Monitor store performance and competitor activity; flag opportunities and issues

2) Campaign Planning & Execution

• Propose monthly campaign plans: key SKUs to push, promo mechanics, budget assumptions, and expected outcomes
• Execute campaign set-up and submission: platform campaigns, flash deals, vouchers, bundles, free gifts, etc.
• Track campaign results and post-mortem learnings to improve future performance

3) Customer Service

• Handle customer enquiries via platform chat professionally and promptly (product questions, order status, delivery issues, returns/refunds per policy)
• Coordinate with 3PL/partners to resolve order exceptions and customer complaints

4) Stock Planning & 3PL Coordination

• Monitor stock levels and sales velocity; identify fast-movers and replenishment risks early
• Raise stock requisitions and coordinate replenishment to the e-commerce warehouse/3PL
• Work with internal stakeholders to align product priority with available stock and campaign plans

5) Reporting & Cross-functional Coordination

• Work closely with the Head of Sales & Marketing on product priorities, promotional calendar, and execution timelines
• Prepare weekly/monthly reporting (sales, top SKUs, conversion, campaign results, stock risks, customer issues)

Requirements

• Diploma/Degree in Business, Marketing, E-commerce, or related field
• 2+ years experience managing Shopee/Lazada (Seller Center experience preferred)
• Proven ability to run campaigns and manage operational details end-to-end
• Strong coordination skills (able to work with a 3PL warehouse and internal stakeholders)
• Good written communication for customer chat handling
• Comfortable with Excel/Google Sheets; basic data analysis mindset

Working Arrangement

• Work-from-home (WFH) arrangement
• May require occasional in-person coordination/meetings when needed (e.g., planning sessions, urgent operational matters)

What Success Looks Like

• Campaigns are executed on time with clean mechanics and strong store hygiene
• Customer enquiries are handled promptly with minimal escalations
• Stock is well-managed (fewer OOS incidents, smoother replenishment to 3PL)
• Clear reporting and proactive recommendations to improve sales performance