Vanta Marketing Hiring! Full Time E-commerce Executive in WP Kuala Lumpur - Ricebowl

Vanta Marketing is a results-driven digital marketing and e-commerce company focused on helping businesses grow through innovative online sales strategies, customer engagement, and performance-driven marketing initiatives.

We are looking for a motivated and analytical E-Commerce Specialist to join our team. This role is ideal for someone who enjoys engaging with customers, driving online sales, and exploring new opportunities to grow revenue through digital channels.

• Respond promptly and professionally to customer enquiries across various online platforms.

• Understand customer needs and provide suitable product or service recommendations.

• Follow up on enquiries and sales leads to maximize conversion opportunities.

• Build positive customer relationships to encourage repeat business and referrals.

• Monitor and track sales performance against assigned targets.

• Analyze key performance metrics, including conversion rates, Return on Investment (ROI), and Return on Ad Spend (ROAS).

• Prepare regular reports and provide insights on sales performance and campaign effectiveness.

• Identify opportunities to improve sales processes and customer acquisition strategies.

• Research, test, and implement new sales channels, platforms, and lead-generation opportunities.

• Explore innovative sales funnels and customer acquisition strategies to increase leads and revenue.

• Collaborate with marketing and operations teams to optimize customer journeys and improve sales outcomes.

• Stay updated on e-commerce trends, consumer behavior, and emerging digital platforms.

• Manage customer interactions across e-commerce marketplaces, social media platforms, messaging channels, and company websites.

• Ensure accurate and up-to-date product, pricing, and promotional information where applicable.

• Maintain organized records of customer interactions, sales activities, and performance data.

• SPM, STPM, Diploma, Bachelor's Degree, or equivalent qualification in Business, Marketing, E-Commerce, Communications, or a related field. Fresh Graduates are welcomed to apply.

• Experience in e-commerce, online sales, digital marketing, customer service, or a related role is preferred.

• Strong communication and interpersonal skills.

• Results-oriented with a strong focus on achieving sales targets and performance goals.

• Analytical mindset with the ability to interpret data and performance metrics.

• Familiarity with e-commerce platforms, CRM systems, digital advertising platforms, or sales tools is an advantage.

• Proactive, resourceful, and willing to explore new ideas and opportunities for business growth.

• Proficient in Microsoft Office, Google Workspace, or equivalent productivity tools.

• Competitive salary with performance-based incentives.

• Opportunities for career growth and professional development.

• Exposure to digital marketing, e-commerce, and business growth strategies.

• Supportive and collaborative working environment.

• Training and mentorship to help you succeed in your role.

• Enquiry response rate and response time.

• Sales conversion rate.

• Achievement of sales targets.

• Lead generation and customer acquisition performance.

• ROI and ROAS performance monitoring.

• Contribution to new sales channels and growth initiatives.

Full-Time

Are you passionate about online sales, customer engagement, and achieving measurable results? Join Vanta Marketing as an E-Commerce Specialist and play a key role in turning enquiries into satisfied customers while driving business growth through innovative digital sales strategies.

In this role, you'll manage customer enquiries across multiple online platforms, identify sales opportunities, optimize conversion rates, and track performance metrics such as ROI and ROAS. You'll also have the opportunity to explore new sales channels, test creative lead-generation strategies, and contribute directly to the company's growth.

We are looking for a proactive, results-oriented individual who enjoys learning, problem-solving, and continuously improving sales performance in a fast-paced digital environment.

• Competitive salary with attractive performance-based incentives and commission structure

• Monthly incentives and bonus opportunities based on performance

• EPF, SOCSO, and statutory benefits

• Parking and transportation allowance

• Unlimited snacks and beverages in the office

• Annual company trip and team-building activities

• Career growth and professional development opportunities

• Supportive and collaborative work culture where your ideas and contributions matter

If you enjoy connecting with customers, exceeding targets, and exploring new ways to drive online sales, we'd love to hear from you.