Cognizant Hiring! Full Time ServiceNow Project Manager in - Ricebowl

Role Overview

We are seeking a Project Manager with strong ServiceNow experience, who will also perform Business Analyst responsibilities. This dual role involves overseeing project delivery, managing a development squad, gathering business requirements, and ensuring compliance with government frameworks.

Scope of Work

The Project Manager Will Be Responsible For

• Project Management
• Track project timelines, resources, risks, and change requests.
• Oversee automated testing frameworks and CI/CD pipelines.
• Ensure adherence to client’s guideline
• Manage client’s provided environments, deployments, and data migration.
• Deliver first initiative within 6 months; subsequent releases every 4–6 months.
• Manage sprints, releases, and risks using SGTS tools (e.g., Gitlab, JIRA).
• Develop and maintain a product roadmap aligned with business objectives.
• Business Analysis
• Conduct workshops to gather business requirements and processes.
• Maintain and prioritize product backlog.
• Define and validate user stories and acceptance criteria.
• Perform gap analysis between current and future state processes.
• Support UAT, including test case preparation and acceptance validation.
• Ensure solutions deliver business value and measurable KPIs.
• Stakeholder Management & Support
• Conduct discovery sessions and requirement workshops.
• Communicate progress and risks to stakeholders.
• Provide end-user training and onboarding materials.
• Ensure smooth adoption of ServiceNow solutions.
• Support change management and adoption planning.
• Documentation & Knowledge Management
• Develop and maintain SOPs, user manuals, and process documentation.
• Maintain system architecture and integration specifications.
• Maintain a knowledge base for recurring issues and resolutions.
• System Maintenance & Support
• Establish and enforce response time SLAs for support categories.
• Maintain dedicated capacity within the team rotation to balance maintenance and new development.
• Categorize and prioritize maintenance items, bug fixes, performance improvements, and enhancements in the product backlog during grooming sessions.
• Conduct regular health checks (including batch job monitoring) and provide performance analysis during sprint reviews and retrospectives.
• Establish and track KPIs (system health, application performance, availability), with automated alerting thresholds.
• Integrate maintenance & monitoring activities into sprint cycles, allocating story points and expedited processes for critical fixes.
  
  

Experience

Job Requirements

• 7–8 years delivering application development projects with at least 4 years experience in ServiceNow in enterprise/government environments
  
  

Key skills

• Agile project management, backlog management, release planning, governance & compliance, stakeholder engagement, documentation, business analysis, solution adoption
  
  

Technical knowledge (any of the following area)

• ServiceNow: ITSM, CSM, HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub
  
  

Preferred Certifications

• ServiceNow Certified System Administrator (CSA); ServiceNow Certified Implementation Specialist (ITSM/HRSD); Certified Scrum Master