全职 End User Support Engineer 工作, 薪水 up to SGD 3,000, PERSOL SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

• Required to work on monthly rotational day shift 6:00am to 3pm OR 8:30am to 5:30pm

You will play a key role in maintaining a stable, secure, and efficient IT environment, supporting users across hardware, software, and network infrastructure while contributing to continuous improvement initiatives.

Key responsibilities

• Provide end-user support for hardware, software, networking, and communication issues

• Troubleshoot and resolve complex IT incidents and service requests

• Ensure users' technical issues are resolved promptly and effectively

• Maintain a stable and supported PC environment across the organization

• Provide support for printers and print management systems

• Manage and support Microsoft Active Directory (AD) (user accounts, access control, policies)

• Work with ITSM tools to log, track, and resolve incidents and service requests

• Support network services including DHCP, DNS, and general connectivity troubleshooting

• Maintain IT asset lifecycle management

Required background and experience:

• ITIL Foundation preferred

• Experience working with an IT Service Management (ITSM) tool

• Hands-on experience with Microsoft Active Directory

• Strong understanding of hardware & software troubleshooting

• Strong understanding of networking fundamentals (DHCP, DNS)

• Strong understanding of IT infrastructure and user environments

• Experience with printer troubleshooting & print management

• Experience with IT Asset Lifecycle Management (CMDB)

• Experience with documentation and knowledge article creation

• Strong customer-oriented mindset

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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