全职 Team Manager, Customer Success - Workspace Security 工作, 薪水, Check Point Software 公司招聘中 - Ricebowl

We are seeking a highly motivated and customer-focused Manager, Technical Customer Success to lead a team of Technical Customer Success Managers (TCSMs) supporting our cyber security customers. This leader will be responsible for building a high-performing, customer-obsessed organization that delivers exceptional technical guidance, drives customer outcomes, and maximizes customer retention and growth.

The ideal candidate combines strong endpoint security expertise, people leadership experience, and a startup mentality. They are passionate about developing talent, establishing scalable customer success processes, and serving as an executive-level partner to customers and internal stakeholders.

Job Descriptio

nLeadership & Talent Developmen

t* Lead, mentor, and develop a global team of Technical Customer Success Managers

.* Establish clear performance expectations, career development plans, and success metrics for the team

.* Foster a culture of accountability, ownership, collaboration, and customer obsession

.* Coach team members on executive presence, customer engagement strategies, technical expertise, and escalation management

.* Drive hiring, onboarding, and workforce planning activities to support business growth

. Customer Success & Strategic Advisor

yEnsure the team serves as trusted post-sales advisors for assigned customers

.* Build and maintain executive relationships with strategic accounts, including CIOs, CISOs, and senior business leaders

.* Partner with the team to translate technical challenges and security risks into business outcomes and recommendations

.* Oversee customer adoption, engagement, and retention strategies to maximize long-term value realization

.* Participate in Executive Business Reviews, customer health reviews, and strategic account discussions as needed

. Technical Leadershi

p* Provide leadership and guidance on endpoint security technologies, cyber security best practices, and security operations

.* Ensure consistent onboarding methodologies, deployment planning, and adoption frameworks across the customer base

.* Promote data-driven customer engagement through the use of health scores, adoption metrics, and utilization trends

.* Partner with Product Management, Engineering, Support, and Professional Services to address customer needs and influence product improvements

.* Maintain awareness of product roadmap developments and ensure customers understand how new capabilities align with their security strategies

.Escalation Management & Customer Advocacy

* Serve as the executive escalation point for critical customer issues

.* Ensure timely communication, accountability, and resolution across internal teams

.* Identify risks to customer satisfaction and retention and implement proactive mitigation plans

.* Advocate for customers internally while balancing business priorities and resource allocation

. Business Partnershi

p* Partner closely with Sales leadership to support renewals, expansion opportunities, and customer advocacy initiatives

.* Own and report on team performance metrics including Net Revenue Retention (NRR), product adoption, customer health, CSAT/NPS, renewal forecasts, and escalation trends

.* Use customer insights and business data to identify opportunities for process improvements and increased operational efficiency

.* Contribute to broader Workspace Security growth initiatives and cross-platform opportunities spanning Endpoint, Email, identity, Cloud, and SASE security

.
Required Qualificatio

ns* 7+ years of experience in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related customer-facing cyber security role

s.* 3+ years of people leadership experience managing technical customer-facing team

s.* Strong hands-on knowledge of endpoint security technologies, including EDR/EPP platforms, endpoint detection and response, and modern endpoint attack vector

s.* Proven experience managing enterprise customer relationships and executive stakeholder

s.* Demonstrated ability to lead cross-functional initiatives and drive outcomes through influenc

e.* Experience managing critical customer escalations and coordinating resolution efforts across multiple organization

s.* Excellent written, verbal, and presentation skill

s.* Strong analytical capabilities with the ability to leverage customer data to drive decision

s.* Familiarity with security frameworks such as NIST, CIS Controls, and Zero Trus

t.* Ability to thrive in a fast-paced, high-growth environmen

t.
Preferred Qualificati

ons* Experience leading Customer Success teams within a SaaS cyber security compa

ny.* Knowledge of Workspace Security, endpoint protection, email security, identity security, cloud security, and SASE technologi

es.* Experience supporting customers during active security incidents or coordinating with incident response tea

ms.
The successful Manager, Technical Customer Success

is:* A leader who develops and inspires high-performing te

ams.* A trusted advisor to customers and internal stakehold

ers.* Technically credible and business-min

ded.* Data-driven in decision making and customer strat

egy.* Proactive, accountable, and customer-obses

sed.* An exceptional communicator capable of engaging audiences from practitioners to the C-su

ite.* Comfortable owning team outcomes and leading through influe