全职 Account Manager 工作, 薪水, Generali Malaysia Federal Territory 公司招聘中 - Ricebowl

Company Description Generali Malaysia is one of the largest general insurers and an emerging life insurer in the country, providing protection solutions for individuals, families, and businesses. As part of the Generali Group, a global insurance leader with over 190 years of heritage, the company is built on a strong legacy of protection, service excellence, and innovation. More than 1,600 employees, over 9,000 agents and partners, and a nationwide branch network support its operations. Guided by the ambition to be a trusted Lifetime Partner, Generali Malaysia leverages AI, data, and customer‑centric solutions while embedding sustainability at the core of its business. Generali Insurance Malaysia Berhad and Generali Life Insurance Malaysia Berhad are members of PIDM.

Role Description The Account Manager is a full-time role based in WP. Kuala Lumpur with a hybrid work arrangement, combining on-site and work-from-home flexibility. The role involves managing a portfolio of corporate and individual clients, serving as the primary contact to build long-term relationships and support retention and growth. Day-to-day responsibilities include coordinating policy renewals, handling client inquiries, preparing proposals, and ensuring timely delivery of insurance solutions and services. The Account Manager will collaborate with underwriting, claims, operations, and distribution teams to address client needs, resolve issues, and identify cross-selling or upselling opportunities. The role also includes monitoring account performance, preparing reports, and contributing to continuous improvement in customer experience.

Qualifications

• Ability to manage client relationships, understand customer needs, and provide proactive account servicing and support.
• Skills in negotiation, presentation, and stakeholder management to drive retention and growth of assigned accounts.
• Strong analytical and problem-solving abilities to interpret data, monitor account performance, and address client and operational challenges.
• Effective written and verbal communication skills for clear documentation, reporting, and collaboration with internal and external stakeholders.
• Organizational and time-management skills to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency with standard office software and CRM or account management tools; familiarity with insurance products and processes is an advantage.
• Diploma or bachelor’s degree in Business, Finance, Marketing, or a related field; relevant experience in insurance, financial services, or account management preferred.
• Commitment to ethical conduct, customer-centric service, and continuous learning, with the ability to work effectively in a diverse, hybrid work environment.