全职 Customer Trust Technical advisor 工作, 薪水, Applicantz 公司招聘中 - Ricebowl

This is a 6-12 Months contract only for Singapore based candidates.

As a Customer Trust Technical advisor , you will play a critical role in strengthening customer relationships by responding to inbound security and compliance questionnaires. you will work across technical and non-technical teams to identify accurate, timely, and trustworthy responses bridging the gap between customer trust, product understanding, and internal knowledge. This role demands strong foundational technical skills, curiosity, persistence, and the ability to navigate ambiguity with confidence.

You'll be part of the Trust & Engagement team. You will work remotely with collaboration with many other teams.

Responsibilities

• Respond to incoming security and compliance questionnaires from customers and prospects
• Investigate technical and organizational questions by engaging with engineering, infrastructure, legal, and operations teams
• Track and manage responses using internal systems (e.g. Responsive , Jira, SafeBase ) ensuring traceability and repeatability
• Maintain and improve the centralised repository of approved answers for reuse and consistency.
• Translate complex technical concepts (e.g., TLS, SMTP, DNS, Encryption, SSO, etc.) into concise, accurate answers suitable for customer-facing responses
• Develop and iterate on standard operating procedures for common requests.
• Escalate non-standard or ambiguous requests to appropriate stakeholders and persistently follow up to closure in a timely manner
• Stay current on Client's security posture, architecture, and trust initiatives to support accurate, credible responses
• Identify gaps in existing documentation and collaborate with SMEs to close them.

Minimum Qualifications

• Foundational knowledge across the full technology spectrum including networking, DHCP, DNS, email infrastructure (SMTP), encryption and security protocols (TLS, HTTPS),basic concepts of AI and cloud environments
• Excellent written and verbal communication skills, including the ability to write clear technical responses for external audiences
• Demonstrated persistence and follow-through when working cross-functionally to resolve open items
• Experience managing technical documentation or knowledge bases
• Comfortable navigating ambiguity and driving clarity in loosely structured tasks
• Familiarity with compliance and information security concepts (SOC 2, ISO 27001, etc.) is beneficial but not essential
• Highly organized, self-directed, and able to manage multiple simultaneous deadlines
• Understanding on SSL, DLP, defense in depth

Ideal Traits

• Tenacious: You don't drop the thread—if someone doesn't answer, you follow up until they do
• Technically curious: You want to understand the why; behind the tech, not just the what
• Autonomous but collaborative: You can work independently, but you're quick to bring in others when needed

Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and Flexible work environment. They use cutting edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.