全职 Training Manager 工作, 薪水, NTUC LearningHub 公司招聘中 - Ricebowl

Role Summary

The Training Manager is responsible for the end-to-end management of Core Skills programmes, trainers, and curriculum quality to ensure excellent learner outcomes, operational excellence, and compliance with SkillsFuture Singapore (SSG) requirements. The role drives trainer capability development, curriculum governance, programme quality assurance, and stakeholder engagement while supporting business growth and innovation in emerging workforce skills.

Key Responsibilities

1. Trainer Management & Capability Development (30%)

• Recruit, onboard, and manage Associate Trainers and Subject Matter Experts.
• Conduct trainer screening, shortlisting, interviews, and assessments.
• Monitor trainer performance, learner feedback, and classroom effectiveness.
• Develop trainer capability-building initiatives and professional development plans.
• Ensure trainers maintain required certifications, credentials, and industry currency.
• Maintain trainer records, deployment readiness, and succession planning.

2. Curriculum Governance & Quality Assurance (25%)

• Oversee curriculum development, contextualisation, and periodic reviews.
• Ensure Learning Outcomes, learner guides, trainer guides, assessments, and supporting materials meet quality standards.
• Drive continuous improvement based on learner feedback, trainer insights, industry trends, and business requirements.
• Support mapping of programmes to Skills Frameworks, TSCs, CCS, and industry standards.
• Facilitate curriculum review panels and validation processes.

3. Programme Operations & Delivery Excellence (20%)

• Ensure smooth training delivery across classroom, virtual, and blended formats.
• Monitor programme readiness, trainer allocation, and resource requirements.
• Address training delivery issues and implement corrective actions.
• Collaborate with Operations, Product Development, and Training Enablement teams to achieve service excellence.
• Support audits and quality reviews.

4. Compliance & Governance (15%)

• Ensure compliance with SSG, WSQ, and internal governance requirements.
• Support audits, course renewals, and accreditation exercises.
• Maintain accurate training and curriculum documentation.
• Monitor regulatory changes and recommend appropriate actions.
• Ensure assessment and moderation processes are consistently applied.

5. Stakeholder & Business Support (10%)

• Serve as the key liaison between Product Development, trainers, curriculum developers, quality teams, and external partners.
• Support business development and proposal initiatives where training expertise is required.
• Provide subject matter input for programme enhancement and market expansion opportunities.
• Build relationships with industry partners and agencies.

Requirements

• Degree in Education, HRD, Adult Learning, Business, or related discipline.
• DACE, DDLP, or equivalent adult education certification is a mandatory prequisite for this role.
• 5–8 years of experience in training, learning & development, adult education, or curriculum management.
• Experience within CET, WSQ, SkillsFuture, or funded training environments will be advantageous.
• Experience managing trainers, curriculum projects, or training operations.