全职 Call Center Customer Service Representative (CSR) 工作, 薪水, MAS AERO SERVICES SDN BHD WP Kuala Lumpur 公司招聘中 - Ricebowl

Key Responsibilities: 1) Greet customers and assist with enquiries professionally 2) Explain services, pricing, turnaround time, and schedules 3) Provide good customer service and maintain positive experience 4) Handle customer issues and escalate to supervisor if needed 5) Receive laundry and cleaning items from customers 6) Confirm service details and order information 7) Inspect items (stains, tears, fabric type, defects) 8) Record item conditions in system 9) Count and verify items received 10) Create and update customer orders in system 11) Tag and label all incoming items correctly 12) Ensure correct customer details (name, phone, order no., service type) 13) Prepare and organise laundry for transport to processing facility 14) Hand over outgoing laundry to driver/courier and record transfer 15) Receive completed laundry from facility and check against records 16) Sort and store completed orders in pickup area 17) Update system status as “Ready for Pickup” 18) Verify customer identity before releasing orders 19) Process payments via approved payment methods 20) Release orders and ensure customer confirms items 21) Maintain clean, safe and organised workspace 22) Update system, logs, and complete daily reports 23) Handle calls, WhatsApp and app enquiries professionally 24) Any other duties assigned by the Company from time to time.